Guest Services Agent

Twinsburg Comfort Suites
Job Description
POSITION SUMMARY
Check-in and check-out guests and respond to inquiries and problems in an efficient, courteous and professional manner to achieve maximum customer satisfaction.
Position is responsible for exceptional customer service in order to generate revenue.

 
  • Handle guest registration and room assignments, accommodating special requests whenever possible. 
  • Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies. 
  • Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner. 
  • Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, etc. 
  • Cancel room reservations according to procedures.
  • Walk customers in a professional and courteous manner according to procedures if full house or extenuating circumstance. 
  • Show guests to room assisting them with their luggage. 
  • Explain all hotel facilities, their location in the hotel, hours of operation, answer all questions about these facilities and other hotel questions. 
  • Inventory guest room keys according to policy and request re-keying as necessary.
  • Assist with responsibilities and duties in the absence or heavy volume in different areas of the work
  • Verify registration cards against computer to ensure accuracy of name, type of payment, rate, market segment.
  • Extremely comfortable with use of technology and quick learner
  • Flexible and long hours sometimes required.
  • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Ability to stand during entire shift.

Past hotel experience is preferred. Flexible hours are required. Looking to fill 3pm-11pm shifts and 11pm-7am shifts. 

Hotel address: 2716 Creekside Dr. Twinsburg OH 44087

You can stop in to fill out an application. 


 
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